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IT Service Management (ITSM)/ IT Infrastructure Library (ITIL)
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Good to Great: Transform IT through Service Lifecycle Management by Hewlett-Packard Company
June 2008 - (Free Research) This paper examines service lifecycle management SLcM and the ITIL v3 principles on which it is based. It shows how SLcM provides the framework for organizations to optimize business outcomes and facilitates continual service improvement.
ROC Maestro for Open Systems by ROC Software
ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments.
IT Briefing - Bringing Together Data Integration and SOA by DataDirect Networks.
August 2008 - (Free Research) Web services require the ability to integrate disparate data resources. This whitepaper will look at the impact of XML, SOA data integration and identify how to provide universal data access through a data services layer.
The Service Catalogue and the CMDB by newScale
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April 2008 - (Free Research) Learn why deploying a Service Catalogue is an essential early step in the adoption of ITIL and how it will deliver significant ROI, improve operational efficiency and enable end-to-end IT service management.
Making smart investments in unified communications by SearchUnifiedCommunications.com
September 2008 - (Free Research) In this videocast, UC expert Don Van Doren explains exactly what UC is, the tangible benefits of UC and how to best translate business needs into communications applications that make sense.
File Shares to SharePoint: 8 Keys to a Successful Migration by Quest Software, Inc
August 2008 - (Free Research) With high functionality and low administration costs, SharePoint is the perfect host for your company's collaboration data. This white paper discusses what you need to consider when migrating data from file shares to SharePoint. Read it today.
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