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Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat August 01, 2008 - (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The New BlackBerry Technical Support Services by BlackBerry August 14, 2009 - (Free Research) Watch this webcast to learn about the new support programs from BlackBerry® Technical Support Services which are designed to keep pace with the changing mobility needs of any organization – whether you're just beginning to grow your BlackBerry® deployment or have come to rely on it as mission critical. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Presentation Transcript: The Other Green - Storage Efficiency and Optimization by Symantec Corporation September 25, 2009 - (Free Research) This session will look at various techniques and strategies to optimize either on-line active or primary as well as near-line or secondary storage environment during tough economic times, as well as to position for future growth, after all, there is no such thing as a data recession! (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

The Other Green - Storage Efficiency and Optimization by Symantec Corporation September 25, 2009 - (Free Research) This session will look at various techniques and strategies to optimize either on-line active or primary as well as near-line or secondary storage environment during tough economic times, as well as to position for future growth, after all, there is no such thing as a data recession! (VIDEO) VIEW ABSTRACT | GO TO

Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge November 05, 2009 - (Free Research) This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM by Microsoft September 09, 2009 - (Free Research) Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. (PRESENTATION) VIEW ABSTRACT | GO TO

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 29, 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc April 2007 - (Free Research) This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Global Small or Medium-Sized Business (SMB) by Cisco Systems, Inc. August 2009 - (Free Research) Raymond Boggs, vice president of SMB research for the global market intelligence firm IDC, recently talked to Cisco® about how companies can use unified communications to successfully conduct business in multiple countries - with or without offices in those countries. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security Event Monitoring for IBM System i/i-series/AS400 Systems by SecureWorks November 2009 - (Free Research) The purpose of this whitepaper is to describe best practices for securing IBM System i/i-Series/AS400 systems and detail the AS400 monitoring service provided by SecureWorks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Hitachi Consulting Corp.: Protecting Corporate and Client Data while Reducing the Storage Burden by Iron Mountain Digital August 2006 - (Free Research) A global consulting company, Hitachi Consulting was a long-time, satisfied Iron Mountain customer until it received backup and recovery utilities at no extra cost with the purchase of new laptops. Recognizing the free product's inferiority, it quickly switched back to Iron Mountain for efficient, reliable data backup and protection. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Total Economic Cost of Application and Device Control by Lumension September 2007 - (Free Research) This Forrester Research conducted study illustrates the financial impact to John C. Lincoln Health Network of moving from a difficult-to-enforce, "voluntary" compliance solution to an IT-driven solution that automatically enforces endpoint security policies (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Detect Threats with Sophos by Sophos Inc. August 2007 - (Free Research) Use the Sophos Threat Detection Test to quickly perform a scan and find any viruses, spyware, adware or zero-day threats that might have by-passed your existing protection. (TRIAL SOFTWARE) GO TO

Application Quality Lifecycle: Security, Functional and Performance Testing by Hewlett-Packard Company December 2007 - (Free Research) HP QAInspect delivers automated security information that QA professionals and software testers can access at any point in the application development process to identify and remediate potential security defects. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Challenges and Opportunities of the Payment Card Industry: A White Paper by the IT Compliance Institute by Tripwire, Inc. January 2007 - (Free Research) Enterprise businesses require the control framework involved in the PCI DSS to help improve internal operational, security and audit performance. This white paper details how alignment of business and PCI goals is important to ensure continuity and meet all internal security standards. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Effective Security with a Continuous Approach to ISO 27001 Compliance by Tripwire, Inc. July 2008 - (Free Research) In this white paper, learn how with Tripwire Enterprise, organizations can quickly achieve IT configuration integrity by proactively assessing how their current configurations measure up to specifications as given in ISO 27001. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Practical Steps to Mitigate Virtualization Security Risks by Tripwire, Inc. April 2008 - (Free Research) Read this whitepaper to learn seven practical steps that IT organizations can take to mitigate the unique security challenges of virtualization. While some are directed specifically at virtualized environments, many of these steps are best practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Extracting Value from Enterprise Log Data by ArcSight, Inc. November 2008 - (Free Research) This whitepaper outlines the drivers for log management as well as their underlying challenges and drive towards a common set of requirements for evaluation of log management tools. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Lumension Sanctuary Device Control by Lumension October 2007 - (Free Research) Lumension's Sanctuary Device Control minimizes the risk of data theft from removable devices through its policy-based enforcement of device use that controls the flow of inbound and outbound data from your endpoints. (TRIAL SOFTWARE) GO TO

Consultation, Design, and Implementation of Multiple IT Solutions: Global Forex Trading by CDW Corporation September 2008 - (Free Research) GFT focuses on providing their customers an exceptional experience with a best-in-class online interface. GFT needs to stay more accessible, more reliable, and more secure than their competitors. To optimize their IT environment, GFT engaged CDW for consulting, design, and implementation of multiple IT solutions. Read on to learn more. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Achieving SaaS Security with LiveVault® Online Server Backup by Iron Mountain Digital September 2008 - (Free Research) This paper addresses the major concerns you should consider when selecting an online backup service and demonstrates how LiveVault Service address each. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Build Trust by Connecting Security Operations and Compliance by Tripwire, Inc. September 2008 - (Free Research) Check out this case study to learn how Vesta implemented Tripwire® Enterprise to continuously monitor IT infrastructure for all unauthorized change, which helps maintain known, trusted, and compliant system environments and ensure audit requirements are met. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Risk Management: Bridging Policies and Procedures - Fundamental Security Concepts by Global Knowledge October 2008 - (Free Research) This white paper discusses risk management as a key process in designing security architectures, including a better way for security managers to approach the security ROI issue. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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