IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Change and Configuration Management | Availability, Performance and Problem Management | Enterprise Systems Management | Network Management | Business Intelligence Solutions | Business Process Management (BPM) | Data Center Management | Disaster Recovery | Enterprise Resource Planning (ERP)

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ITS Group Consulting Offers "More 9's" and Killer RTO/RPO with Replay AppImage by AppAssure Software March 19, 2009 - (Free Research) Replay AppImage's ability to restore messages and systems quickly and with little effort allowed ITS Group to grow its customer base while keeping overhead low. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Why Virtualize? What are the Benefits? by Dell and VMware May 01, 2009 - (Free Research) Join Tim Webb, Director, Dell Data Center & Virtualization Practice, as he describes how Dell Virtualization Solutions can help reduce costs while improving IT agility, quality of service, and reliability. (VIDEO) VIEW ABSTRACT | GO TO

CSS Boosts Worker Productivity, Slashes Costs by Running Lotus Notes and Domino On Red Hat Enterprise Linux by Red Hat May 15, 2009 - (Free Research) Learn how leading provider of global technology operations management services, Cybernet-SlashSupport (CSS), migrated to Red Hat Enterprise Linux® from Microsoft Windows and dramatically improved application performance and improved productivity while freeing up IT resources. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

File Integrity Monitoring: Secure Your Virtual and Physical IT Environments by Tripwire, Inc. October 2008 - (Free Research) Read this paper to discover how Tripwire Enterprise is the first solution to effectively combine configuration assessment and file integrity monitoring, enabling automated and sustainable configuration control throughout virtual and physical infrastructures. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Removing Barriers To Better Server Virtualization Efficiency by Tripwire, Inc. December 2008 - (Free Research) Forrester believes that more virtualization-aware management tools and processes are necessary before we can fully virtualize our production servers and reach the lowest-possible cost per VM. Read this paper to discover more details. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Guide to Troubleshooting Application Problems by Fluke Networks October 2008 - (Free Research) This guide covers the fundamentals of how applications work, how applications flow, where applications fail and best practices and methodologies for troubleshooting network and application problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Effective Security with a Continuous Approach to ISO 27001 Compliance by Tripwire, Inc. July 2008 - (Free Research) In this white paper, learn how with Tripwire Enterprise, organizations can quickly achieve IT configuration integrity by proactively assessing how their current configurations measure up to specifications as given in ISO 27001. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ITIL Version 3 - What the Changes Could Mean to You by Global Knowledge December 2008 - (Free Research) As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge January 2006 - (Free Research) This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ITIL® v3: What It Is and Why You Should Care by Global Knowledge October 2008 - (Free Research) This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ITIL V3 and the PMBOK® - Distinct but Complementary by Global Knowledge December 2008 - (Free Research) This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows Server 2008 "Starter" GPOs by Global Knowledge December 2008 - (Free Research) An old Chinese proverb advises us to "preserve the old, but know the new." Microsoft's old template concept has been preserved in the Windows Server 2008 operating system, in the form of what Microsoft calls the starter GPO (Group Policy Object). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Multicast - Why Use It? by Global Knowledge December 2008 - (Free Research) When multiple receivers are required to get the same data at approximately the same time, multicast is a more efficient way of delivering data than unicast. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Introduction to Requirements - The Critical Details That Make or Break a Project by Global Knowledge December 2008 - (Free Research) This whitepaper will discuss the various kinds of information technology requirements, their importance, the different requirement types, the concept of requirements engineering and the process for gathering requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Switching Essentials: An Introduction to Network Switching by Global Knowledge October 2008 - (Free Research) In this white paper, we will address the basics of this Layer 2 technology and help you get your network switch up and running. For our examples, we will use Cisco's 2950 switch. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

RS-232: A Key to Understanding Data Communications by Global Knowledge October 2008 - (Free Research) Read this paper to learn the history and current application of RS-232, a standard that refers to two classes of devices: Data Terminal Equipment and Data Circuit Terminating Equipment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The OSI Model: Understanding the Seven Layers of Computer Networks by Global Knowledge July 2006 - (Free Research) This paper explains each of the seven layers of OSI model, including their functions and their relationships, also it provide with an overview of the network process, which can act as a framework for understanding the details of computer networking. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

End User Performance - Building and Maintaining ROI by SAP America Inc January 2006 - (Free Research) In this white paper, explore how organizations are achieving strong returns on investment on their information technologie endeavors and investments by emphasizing user performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using Master Data in Business Intelligence by SAP America Inc March 2007 - (Free Research) This paper reviews the current status of master data management (MDM) and offers suggestions for planning, building, and deploying an MDM environment. It examines how the MDM environment can be used in conjunction with BI applications and an underlying data warehousing environment to improve the decision-making process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Hitting the Moving Target of Operational Excellence: Identifying and Obtaining the Information Needed for Continued Success by SAP America Inc May 2007 - (Free Research) This white paper presents IDC’s framework for implementing operational excellence (opex) and helps the reader move toward an effective op ex implementation while avoiding potential pitfalls. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gaining Business Value and ROI with HP Insight Control by Hewlett-Packard Company February 2008 - (Free Research) HP Insight Control, based on HP Systems Insight Manager, provides tools that support core management functions including server deployment, monitoring, optimization, and integration for HP ProLiant and HP BladeSystem servers. This IDC study looks at how businesses can gain business value and increase ROI using HP Insight Control. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Virtual Desktop Architecture: Portal to the Clouds by SearchVirtualDesktop.com June 2009 - (Free Research) Cloud computing has brought about a shift in data center architecture. We're centralizing computing into massive organizational units aka clouds. As with any major industry shift, ancillary technologies are needed to enable these new computing models and cloud computing is no different. (WEBCAST) GO TO WEBCAST

An Introduction to System i (IBM iSeries) High Availability - Get to Know the Core Components of HA Solutions and Important Installation Considerations by Vision Solutions January 2007 - (Free Research) This white paper provides an introduction to System i high availability for companies that want to understand this technology and evaluates whether such a solution can become a cost-justifiable component of their backup and recovery strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Becoming Proactive In Application Performance Management by Compuware Corporation January 2009 - (Free Research) Compuware Corporation commissioned Forrester Consulting to survey 389 global technology decision-makers actively involved in application performance management (APM) to assess the effectiveness of their processes and the technologies they employ. This paper has the results. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Center LAN Connectivity Guide by Juniper Networks, Inc. October 2008 - (Free Research) This document introduces the issues related to changing data center needs and presents design considerations and recommendations for data center LANs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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