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Online Training Case Study by SyberWorks, Inc.
December 2008 - (Free Research) The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license.
Vista SP1: What You Need to Know before You Deploy by Global Knowledge
December 2008 - (Free Research) The release of Windows Vista SP1 enables customers to take advantage of improvements that Microsoft and its partners have developed. It's a continuation of Microsoft and its partners' drive to provide the best experience possible.
7 Things Every System Administrator Should Know about OpenSSH by Global Knowledge
December 2008 - (Free Research) This paper will focus on the OpenSSH implementation, which was initially developed as part of the OpenBSD project and is installed by default on most modern BSD and Linux-based operating systems, including Red Hat Enterprise Linux and Fedora.
Windows Server 2008 and New Group Policy Settings by Global Knowledge
December 2008 - (Free Research) This paper takes an introductory look at the new categories of Group Policy, but anyone moving to Windows Server 2008 technologies would do well to consider the changes and additions to the existing policy categories, too.
10 Red Hat® Linux Tips and Tricks by Global Knowledge
December 2008 - (Free Research) Global Knowledge and Red Hat have assembled 10 Tips and Tricks from Red Hat Certified Engineers® (RHCEs) to give you a quick reference guide to help you navigate Red Hat® Linux systems.
With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction by Microsoft
April 2008 - (Free Research) Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. To address these challenges, managers selected Microsoft Dynamics™ CRM Online as the company's CRM solution.
Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service by Microsoft
June 2008 - (Free Research) When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company’s current systems and delivers functional and technical capabilities that support effective global operations.
Service Level Monitoring: Real-Time Visibility and Reporting for Mission-Critical IT by Dorado Software
November 2008 - (Free Research) Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them. This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA‐oriented management approach.
IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses by Progress Software
April 2009 - (Free Research) As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies' current systems are not equipped with the necessary tools to manage and control such transactions.
Drive Business Processes: Achieving the "Last Mile" of Business Productivity by Microsoft
March 2007 - (Free Research) Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service.
Surviving and Thriving in the Customer-Driven Age by Oracle Corporation
September 2008 - (Free Research) The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
Catalyst XPS - The Solution for Cross-Carrier Small Parcel Shipping From the SAP® Environment by CDC Global Services - Catalyst
September 2009 - (Free Research) This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.
Measuring Return on Investment of Real-time Feedback Analytics by MarketTools, Inc.
November 2009 - (Free Research) This white paper demonstrates how Real-time Feedback Analytics (RFA) has very high ROIs, even under conservative estimates, both in absolute terms and relative to the many productivity investments.
Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money by Microsoft
October 2007 - (Free Research) Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft® Office Live Meeting was adopted.
Microsoft Business Productivity Online Suite: Highly Secure & Reliable Cloud Services by Microsoft
November 2009 - (Free Research) Where can you find one complete and highly secure suite of productivity tools that all work together? With cloud services, you can deliver fully hosted online productivity tools for real-time communication and collaboration that are all designed to work together. The Microsoft Business Productivity Online Suite is one stop shopping in the cloud.
Multitenant CRM Enables Rapid Deployment, Flexible Foundation for Field Sales Team by Microsoft
October 2008 - (Free Research) Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft® IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy CRM system, providing the team with...
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