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IT Service Management (ITSM)/ IT Infrastructure Library (ITIL)
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Crossing the Chasm Between the Service Desk and Operations by BMC Software, Inc
June 15, 2009 - (Free Research) IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.
Why You Should Take a Holistic Approach to ITIL and Service Support by BMC Software, Inc
June 15, 2009 - (Free Research) In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Numara Track It! - Change Management Webinar by Numara Software
June 08, 2009 - (Free Research) The Numara Track It! helpdesk/ asset management solution offers a fully integrated Change Management module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...
The Potential ROI of a Remote Support Solution via the SaaS Model Presentation Transcript by Citrix Online - GotoAssist
June 18, 2009 - (Free Research) Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI.
A Comprehensive Approach to Practicing ITIL Change Management by BMC Software, Inc
April 17, 2009 - (Free Research) Mission-critical data processing relies in large part on the automated initiation, execution, management, integration, and recovery of batch-mode IT processing. Read about BMC Software's solution that integrates their batch process automation solution, BMC CONTROL M, with their CMDB solution, BMC Atrium.
HSBC Calculates Improved IT Support Productivity and Patch Management by Intel Corporation
April 02, 2009 - (Free Research) In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology.
Accelerate ITIL Initiatives by Bomgar Corporation
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March 01, 2008 - (Free Research) In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.
IDC Report: IT Service Management Adoption Trends and Strategies by Hewlett-Packard Company
September 08, 2008 - (Free Research) Check out this white paper that discusses the findings of an IDC survey of over 600 IT organizations worldwide. The survey identifies issues confronting IT departments that are adopting service models and to better understand the status and priorities of key functions and processes that underlie successful implementation of IT service management.
Becoming Proactive In Application Performance Management by Compuware Corporation
January 09, 2009 - (Free Research) Compuware Corporation commissioned Forrester Consulting to survey 389 global technology decision-makers actively involved in application performance management (APM) to assess the effectiveness of their processes and the technologies they employ. This paper has the results.
VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc
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VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.
6 Best Practices for Preventing Enterprise Data Loss by RSA, The Security Division of EMC
February 05, 2009 - (Free Research) Nearly 220 million electronic records have been breached since January 2005, according to Privacy Rights Clearinghouse. This paper outlines six best practices for corporations seeking to prevent enterprise data loss in order to protect revenue, limit customer attrition, and meet government regulatory requirements.
Achieving PCI Compliance at the Point Of Sale Using Bit9 Parity to Protect Cardholder Data by Bit9, Inc.
June 09, 2009 - (Free Research) As the technology used by merchants and their partners has evolved, card fraud has become more sophisticated. In response to this evolving threat, the major credit card companies have created a set of security standards to protect their customers from security breaches. Read this whitepaper to find out how Bit9 Parity helps achieve compliance...
Oracle Business Brief: Keeping hold of your customers, especially in tough economic conditions by Oracle Corporation
January 05, 2009 - (Free Research) Midsized companies often feel challenged by their deep pocketed competitors. However, being a midsized business actually makes you more agile in the market. However, this agility is dependent on your ability to manage data, information, and develop processes. This paper will outline how Oracle can help assist your data management solutions.
A Smarter Approach to WAN Optimization by Exinda Networks
May 27, 2009 - (Free Research) Network managers and administrators face the daunting task of effectively monitoring and managing network resources while meeting user expectations for network performance across the WAN. At the same time, they have to reduce operating costs and do more with less. Read on to learn how a unified performance management (UPM) solution can help.
Fortis Turkey by CA
October 2008 - (Free Research) To safeguard the critical customer-facing and banking applications that rely on its network infrastructure, Fortis Turkey implemented a Network Management solution from CA.
Lower IT Risks and Costs with Oracle Customer Services by Oracle Corporation
December 2008 - (Free Research) As companies look for ways to drive down costs and gain a competitive edge, many choose the expert Hyperion service provided by Oracle Advanced Customer Services.
Faster ROI with Application Solution Adoption by Oracle Corporation
December 2008 - (Free Research) The Advanced Customer Services End User Survey Diagnostic (EUSD) is a tool that helps you identify the source of adoption challenges by using direct feedback from your end users.
Managing Application Performance to Achieve Mission Success by CA
February 2008 - (Free Research) The reliance on web-based applications in government organizations has significant consequences. Success depends on end users' ability to interact well with their web applications. The key to success is an application performance management strategy that monitors end-user experiences and application performance from a transaction perspective.
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